Returns and refunds
Sold as seen, and fixed if we got it wrong.
We'll make it right
- A big flaw we didn't show
- The wrong piece
- Damaged on the way
Sold as seen
- Size or fit
- Colour looked different
- Changed your mind
Every piece is one of one, so check the measurements first.
Something wrong? Three steps
- 1Tell us in 24 hoursWhatsApp a short unboxing video or clear photos.
- 2We pick it upUnworn, unwashed, as we sent it.
- 3Refund in 7–10 daysBusiness days, to how you paid. Delivery isn't refunded.
Small issue? We may offer a partial refund and you keep the piece. If we can't deliver something you paid for, you get it all back.
The fine print
Sold as seen
Every piece is pre-loved and one of one. The photos, measurements and flaws in each listing are part of the description. We don't take returns or exchanges for size, fit, colour on your screen or a change of mind, so please check the measurements before you buy.
When we'll make it right
Only if the piece has a significant flaw we didn't show or mention, you received the wrong piece, or it was damaged in transit.
Message us on WhatsApp within 24 hours of delivery with an unboxing video or clear photos. After 24 hours we can't accept a claim.
What happens next
If we approve it, we arrange a pickup. Once the piece is back with us unworn, unwashed and as we sent it, we refund the price of the piece to your original payment method within 7 to 10 business days. Delivery charges are not refunded.
For small issues we may offer a partial refund instead, and you keep the piece. Bundle discounts are worked out again if only part of an order comes back.
If we can't fulfil your order
If a piece you paid for turns out to be unavailable, we refund the full amount you paid for it, usually within 5 to 7 working days.
Contact
Use the contact page.